Delivery & Returns

Deliveries

Standard Delivery

Standard delivery costs £5 and will be delivered within 5 working days provided that payment is received on the same day the order is placed.

Express Delivery

Express delivery costs £10 and will be delivered within 2 working days provided that payment is received on the same day the order is placed.

Free Delivery

Free standard delivery is available for orders over £75.  Please note free delivery is not available during a promotion.

Returns

Returns are accepted within 10 working days of the order being despatched should you decide to return your product provided it is returned in it’s original packaging and the product unworn.  We will process your return as soon as we have inspected the product upon receiving it and any return delivery costs will only be available for faulty products.  Refunds will be made to the same account that was used for payment.  Unfortunately, pieced jewellery such as earrings cannot be returned for hygiene reasons.

To return your product, please follow these steps:

  1. Contact SYMBOL letting us know that you wish to return your product.  Please include ‘Return’ followed by your order number in the subject line and a brief description why you wish to return your product in the main message.  You can contact us using the contact form here.
  2. Pack your product back into it’s original packaging and send the product back to us via Royal Mail standard delivery for small parcels using the return address label included with your order.  Any return delivery costs (where applicable) will be refunded based on this price.
  3. We will refund the full amount including any return delivery costs (where applicable) once we have inspected your product upon receiving it.
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